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Shipments and returns

If you ever want to return the product you have purchased, you can return it within 14 days after you have received it (For evening dresses, this period is limited to 24 hours).

The package and if there is any, standard accessories of a product should be included without any damage in the package that you are returning and the product should be in a position to sell again in the market (without any damage, dirt or being fixed).

You should write a petition including your name, surname, order code, your reason for returning the product, address information and your signature. After that, you should send the product and the petition back to this address.

The costs of return delivery must be paid by the customer. Hooopstore.com is not responsible for creating a return shipment label or charging the costs back to customer. 

After sending the product back, you have to keep the code that given by the cargo firm.

As soon as we get the product, return/exchange process is begun and within 5-7 business days, the whole process is completed. Product exchange process is only valid in Turkey.

Return Address: Birlik Mah. 859. Sk. 9/A 34230 Esenler/Istanbul Turkey



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